Warranty & maintenance

1. Warranty throughout active use

TBN Grow investigates faults, repairs errors and maintains the service throughout each active plan, including subsequent renewals. Lifetime warranty during use means continued coverage while a valid plan is in use; coverage ends when the plan expires without renewal or the customer stops the service.

2. Scope

We fix TBN Grow system faults affecting features included in the activated plan, without additional system-repair charges. Warranty does not include every new feature or limits beyond the purchased plan.

For network, device, configuration or third-party API issues, we help identify the cause and explain possible fixes. If an incident prevents TBN Grow from delivering its promised service, the refund policy applies; using external providers is not by itself grounds to refuse support.

3. Repair and time compensation

If our system fault prevents use after activation, we investigate and repair it free of charge and preserve the full 30 days by adding confirmed unavailable time. Confirmed downtime caused by system errors during use is also compensated alongside repair.

Repair is the priority. Refunds apply only if we cannot fix the issue to provide the purchased service, as explained in the Refund policy.

4. Requests and progress

Use the footer contact section and send the product name, account email, incident time and description or screenshot. Do not send passwords, OTPs, API keys or sensitive data.

We respond initially within 1–2 business days. After investigation, we explain the action and estimated timeframe. Repair time depends on severity; for longer cases we share progress and temporary workarounds when available.